UKG Pro Mobile App

The UKG Pro  mobile app is a way for you to easily access HR, pay, and company information from your mobile device.

Yes! The UKG Pro mobile app is free to download.

The UKG Pro mobile app is available for download from the Apple App Store and the Google Play Store.

Yes! The UKG Pro mobile app is the same for iOS and Android devices.

The UKG Pro mobile app requires: 

• iOS 11 or higher for iOS devices 
• Android 6 or higher for Android devices

Yes! The UKG Pro mobile app is available for all mobile devices, including tablets.

The company access code for Dot Foods and Dot Transportation, Inc. (DTI) employees is dotfoods. The company access code is required before you can log in to UKG.

No, the company access code is not case-sensitive.

Yes, you will be prompted to input your Okta login credentials once you have entered the company access code. If you do not remember your Okta username and/or password, reach out to the IT Help Desk at ithelpdesk@dotfoods.com or extension 12312.

To log in using Okta, select “Sign In with Corporate Credentials” on the login page. The Dot Foods Okta login screen should appear.

Yes. After you log in to the UKG Pro mobile app for the first time using Okta, you can opt for your phone’s security settings to take over.

You are automatically logged out after 20 minutes of inactivity.

The automatic logout is a security feature designed to protect your data. If you enable fingerprint login, you will not be logged out after 20 minutes.

To configure Touch ID, Fingerprint, or Face ID, go to Menu > Settings. You can also enable Touch ID, Fingerprint, or Face ID functionality the first time you log in.

To use Touch ID, Fingerprint, or Face ID: 

• The settings must be enabled on your device 
• Your device must meet the security requirements

For many features, Touch ID, Fingerprint, or Face ID access expires after 180 days. For features that require changes to the system or display sensitive information, Touch ID, Fingerprint, or Face ID access expires after 30 days. When access expires, you must enter your login credentials again.

Anyone with Touch ID, Fingerprint, or Face ID stored on your device can sign into your account.

You have three chances to enter your Touch ID, Fingerprint, or Face ID. After the third attempt, you must enter your mobile device’s passcode.

To enable notifications, go to Menu > Settings > Notifications and select the notifications you want to receive. 

Approvers can receive push notifications for: 

• Time-off requests 
• Name, address, or telephone number change requests 
• Direct deposit change requests 
• Contacts change requests 
• Alternate telephone number change requests

Employees can receive push notifications for approved or denied requests.

• Approvers can receive push notifications for: 
• PTO submitted requests 
• PTO edit requests 
• PTO request reminders 
• Employees can receive push notifications for approved or denied requests.

• Approvers can receive push notifications for: 
• Submitted timesheets or retro-adjusted timesheets 
• Reapplied pay rules to timesheets or retro-adjusted timesheets 
• Submitted time-off requests 
• Required actions for change requests 
• Unassigned shifts 
• Employees can receive push notifications for:
• Approved, modified, or rejected timesheets or retro-adjusted timesheets 
• Approved, modified, or rejected time-off requests 
• Required actions for change requests 
• Approved, canceled, or rejected change requests 
• Published or posted schedules 
• Schedule reminders 
• Unassigned shifts

Yes! To access all your pay statements, go to Menu > Pay > Pay Statements.

Yes! From the pay statement, you can download a PDF of the pay statement or download a PDF of the year-to-date statement.

Verify if your pay statement is correct in UKG Pro web. If the statements in UKG Pro web and the UKG Pro mobile app are different, contact your HR administrator.

The only data persisted on the mobile device in the secure storage are security tokens and the Company Access Code. The tokens and code have the following functions: 

• Access Token: Validates all network requests made in the UKG Pro mobile app 
• Refresh Token: Allows reauthentication given successful biometric login with Fingerprint, Touch ID, or Face ID 
• Company Access Code: Allows access to your company information using a unique company identifier

If you encounter an issue, you can report it to your system administrator. First, capture a screenshot of the issue. Then, select Menu > Support and copy the support code. Share the screenshot and the support code with your system administrator.